Customer Support
Answers to commonly asked support questions
General (Vermintide 2 & Darktide)
- [PC] How to Resolve SSL_CONNECT_ERROR in Vermintide 2
- [PC] Why Am I Asked to Install a Microsoft Edge WebView2 Runtime on Launch?
- Known Issues
- [PC] Regarding Linux (Wine/Proton) Support
- [PC] How to Provide a Crash Report, Console Log, Launcher Log or user_settings.config
- [PC] How to Run the Windows System File Checker
Darktide
- [PC] How To Resolve DLSS Frame Generation Being Inaccessible for Nvidia 40-Series GPU (Windows 10)
- [PC] Unable to Re-Roll Contract Task - Can Fatshark Do This For Me?
- [PC] Contract Task Progress Stuck
- [PC] Penance Did Not Complete or Progress Did Not Register
- [PC] How to Change Language in Game Pass/Microsoft Store
- How to Locate the Cosmetics & Soundtrack From the Imperial Edition, Pre-Order Beta Rewards, Pre-Order Bonus & Devoted Rejects Pack (Vermintide)
Vermintide 2: Careers
- [PC] Crashing After Purchasing a Career and Launching the ‘Modded’ Realm?
- What About Warrior Priest Cosmetics?
- What Is the Warrior Priest, and How Do I Play It?
- What About The Sister of the Thorn’s Cosmetics?
- What Is the Sister of the Thorn, and How Do I Play It?
- What Is the Outcast Engineer, and How Do I Play It?
Vermintide 2: Chaos Wastes
- What Is the Grudge Marks Update?
- What About Grudge Marks Challenges and Cosmetics?
- What If I Join an Expedition Already in Progress?
- [PC] Unable to Purchase Cosmetics & DLC From Lohner's Emporium of Wonders? 'Acquire' Button Not Working?
- Can Bots Use Pilgrim’s Coins to Purchase Upgrades?
- Can I Play Chaos Wastes with Bots?
Vermintide 2
- [PC] Unable to purchase DLC in Türkiye or Argentina?
- [PC] Lag When a Player Connects To/Leaves a Lobby, or When Using Push-To-Talk?
- [PC] How Do I Remove Deeds?
- [PC] What Is the Unified UI, and Can I Change It?
- [PC] Why Are Premium Hat Cosmetic DLC's Now Unavailable To Purchase From the Steam Store?
- [PC] Mods Reverting to Disabled State?