Customer Support
Answers to commonly asked support questions
General (Vermintide 2 & Darktide)
- [PC] How to Enable DirectX Debug Layers
- [PC] Why Am I Asked to Install a Microsoft Edge WebView2 Runtime on Launch?
- Known Issues
- [PC] Regarding Linux (Wine/Proton) Support
- [PC] How to Provide a Crash Report, Console Log, Launcher Log or user_settings.config
- [PC] How to Run the Windows System File Checker
Darktide
- Crashing on Launch After Expeditions Update?
- [PC] How To Resolve ‘amdxc64’ Access Violation Crashes
- 4000 Aquila Welcome Offer Promotion Removed, Despite Not Completing Purchase?
- How to Resolve Error Code: 2020
- Can Fatshark Move My Cosmetics to Another Account?
- Where Are My Hive Scum Class Deluxe Edition/Cosmetic Upgrade Cosmetics?
Vermintide 2
- [PC] Experiencing SSL_CONNECT_ERROR and SIGN-IN TIMEOUT Connectivity Errors?
- [PC] 'Application Unable to Start Correctly (0xc0000005)' Error?
- [PC] Windows 7 and Windows 8 No Longer Supported?
- [PC] How to Resolve SSL_CONNECT_ERROR or SSL_BACKEND_ERROR in Vermintide 2
- [PC] Unable to Purchase DLC in Türkiye or Argentina?
- [PC] Lag When a Player Connects To/Leaves a Lobby, or When Using Push-To-Talk?
Vermintide 2: Careers
- [PC] Crashing After Purchasing a Career and Launching the ‘Modded’ Realm?
- What Is the Necromancer, and How Do I Play It?
- What About the Necromancer's Cosmetics?
- What Is the Sister of the Thorn, and How Do I Play It?
- What About the Sister of the Thorn’s Cosmetics?
- What Is the Outcast Engineer, and How Do I Play It?
Vermintide 2: Chaos Wastes
- What Is the Grudge Marks Update?
- What About Grudge Marks Challenges and Cosmetics?
- What If I Join an Expedition Already in Progress?
- [PC] Unable to Purchase Cosmetics & DLC From Lohner's Emporium of Wonders? 'Acquire' Button Not Working?
- Can Bots Use Pilgrim’s Coins to Purchase Upgrades?
- Can I Play Chaos Wastes with Bots?