You may experience a Server Error, such as SSL_CONNECT_ERROR or SIGN-IN TIMEOUT. This has been known to occur when a player's ISP is blocking their network requests to our servers, usually due to some sort of internet security enforced by the ISP.
You can check if your ISP is blocking your network requests by:
- Open Windows Start Menu and search for 'Command Prompt'
- Run 'Command Prompt'
- Copy and paste the following request:
curl "https://5107.playfabapi.com/server/ExecuteCloudScript" -X POST - Press 'Enter'
- The following message should be returned:
-
{"code":401,"status":"Unauthorized","error":"NotAuthenticated","errorCode":1074,"errorMessage":"This API method does not allow anonymous callers."}
If anything else is displayed - this indicates that a connection to our servers could not be established. In this situation, we recommend that you contact your ISP and ask them to address the issue.