When in communication with Fatshark Support, you may be asked to provide a crash report or a console log. A crash report is always preferred, but a console log is used in the event where no crash report is produced or if the issue experienced was not a crash.
Crash Report
- After the crash has occurred, a pop-up window prompting you to enter the details of what you were doing prior to the crash will be displayed
- Submit the pop-up window
- Another pop-up window similar to that pictured below will be displayed
- Click the 'Copy to clipboard' button and paste it to us
Console Log
Vermintide 2 | Darktide |
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*If in communication with Fatshark Support via Steam, you will have to upload the console log to a reputable hosting website (e.g. Dropbox, Google Drive) and provide us with a link to it -- make sure the permissions are set appropriately, so we can view it!
Launcher Log
Vermintide 2 | Darktide |
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*If in communication with Fatshark Support via Steam, you will have to upload the launcher log to a reputable hosting website (e.g. Dropbox, Google Drive) and provide us with a link to it -- make sure the permissions are set appropriately, so we can view it!
user_settings.config
Vermintide 2 | Darktide |
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*If in communication with Fatshark Support via Steam, you will have to upload the user_settings.config to a reputable hosting website (e.g. Dropbox, Google Drive) and provide us with a link to it -- make sure the permissions are set appropriately, so we can view it!