When in communication with Fatshark Support, you may be asked to provide a crash report or a console log. A crash report is always preferred, but a console log is used in the event where no crash report is produced or if the issue experienced was not a crash.
Crash Report
- After the crash has occurred, a pop-up window prompting you to enter the details of what you were doing prior to the crash will be displayed
- Submit the pop-up window
- Another pop-up window similar to that pictured below will be displayed
- Click the 'Copy to clipboard' button and paste it to us
Console Log
| Vermintide 2 |
Darktide |
- Press the Windows key + R
- Enter %appdata% within the search input and select 'OK'
- Navigate to AppData\Roaming\Fatshark\Vermintide 2\console_logs
- Locate the console log that corresponds with the session in which the issue occurred, by looking at the timestamps in the log names
- Upload* the appropriate console log to us
|
- Press the Windows key + R
- Enter %appdata% within the search input and select 'OK'
- Navigate to AppData\Roaming\Fatshark\Darktide\console_logs
- Locate the console log that corresponds with the session in which the issue occurred, by looking at the timestamps in the log names
- Upload* the appropriate console log to us
|
*If in communication with Fatshark Support via Steam, you will have to upload the console log to a reputable hosting website (e.g. Dropbox, Google Drive) and provide us with a link to it -- make sure the permissions are set appropriately, so we can view it!
Launcher Log
| Vermintide 2 |
Darktide |
- Press the Windows key + R
- Enter %appdata% within the search input and select ‘OK’
- Navigate to AppData\Roaming\Fatshark\Vermintide 2
- Locate the vermintide2_launcher.log in this directory
- Upload* the vermintide2_launcher.log to us
|
- Press the Windows key + R
- Enter %appdata% within the search input and select ‘OK’
- Navigate to AppData\Roaming\Fatshark\Darktide
- Locate the darktide_launcher.log in this directory
- Upload* the darktide_launcher.log to us
|
*If in communication with Fatshark Support via Steam, you will have to upload the launcher log to a reputable hosting website (e.g. Dropbox, Google Drive) and provide us with a link to it -- make sure the permissions are set appropriately, so we can view it!
user_settings.config
| Vermintide 2 |
Darktide |
- Press the Windows key + R
- Enter %appdata% within the search input and select ‘OK’
- Navigate to AppData\Roaming\Fatshark\Vermintide 2
- Locate the user_settings.config in this directory
- Upload* the user_settings.config to us
|
- Press the Windows key + R
- Enter %appdata% within the search input and select ‘OK’
- Navigate to AppData\Roaming\Fatshark\Darktide
- Locate the user_settings.config in this directory
- Upload* the user_settings.config to us
|
*If in communication with Fatshark Support via Steam, you will have to upload the user_settings.config to a reputable hosting website (e.g. Dropbox, Google Drive) and provide us with a link to it -- make sure the permissions are set appropriately, so we can view it!
