Your PC crashing or becoming unresponsive usually indicates a hardware or driver issue, as Vermintide 2 operates in protected memory and should never be able to directly crash your PC.
Due to it's demanding nature, it could be highlighting a hardware or driver instability.
We recommend that you run through the solutions listed below:
- Ensure the latest Windows updates are installed
- Perform a clean re-installation of your GPU drivers using the appropriate instructions below:
- Run the Windows System File Checker using the instructions here: https://support.fatshark.se/hc/en-us/articles/360039450413--PC-How-to-run-the-Windows-System-File-Checker
- Run an Anti-Virus scan, as it's possible that a virus is present on your PC
- Unstable overclocks can result in your PC crashing or becoming unresponsive. If any of your components are overclocked, we recommend reverting the component to it's original clock
- Consider checking if one of your components is overheating. More information on how to do this can be seen here: https://support.fatshark.se/hc/en-us/articles/360034115694--PC-How-to-check-if-your-PC-components-are-overheating
- For more information on how to detect and resolve hardware problems, please see here: https://www.wikihow.com/Identify-and-Resolve-Hardware-Failure-Issues
- You may need to perform a BIOS update. Please contact the BIOS manufacturer for instructions on how to do this
- The Windows Event Viewer may be able to provide some insight into what's causing your PC to lose responsiveness. This can be accessed by:
- Press the Windows key
- Conduct a search for 'Event Viewer' and select the app
- In the sidebar, expand the 'Windows Logs' dropdown
- Select 'System'
- Search for errors that correspond with your PC losing responsiveness
Please be aware Fatshark Support are unable to advise on Windows-related errors, and we recommend that such queries are directed to Microsoft Support: https://support.microsoft.com/en-gb
- If a Blue Screen (BSOD) error is produced when your PC crashes, please see the Microsoft Support articles linked below:
- Lastly, you may need to consult your computer manufacturer or a local expert for advice. Fatshark Support are unable to assist with this issue