[PC] How to Resolve PC Crashes, Loss of Responsiveness or Blue Screens (BSOD)

Please ensure the latest Windows updates are installed on your PC.

1. Press the Start menu/key
2. Select 'Settings'
3. Navigate to 'Windows Update'
4. Select 'Check for updates'

Broken or outdated GPU drivers may cause Vermintide 2 or Darktide to crash. When updating your drivers, please perform a clean installation which will ensure all previous versions have been removed. This is particularly important if the GPU has been changed at any point.

[PC] How to Perform a Clean Re-Installation of Your NVIDIA GPU Drivers

[PC] How to Perform a Clean Re-Installation of Your AMD GPU Drivers

The Windows System File Checker will repair any Microsoft DLLs on your PC that may be preventing Vermintide 2 or Darktide from playing correctly. For instructions on how to do this, please see: 

[PC] How to Run the Windows System File Checker

Unstable overclocks can result in Vermintide 2 or Darktide crashing or becoming unresponsive. If any of your components are overclocked, we recommend reverting the component to its original clock. 

Occasionally, overheating may present as a loss of performance or crashes‑to‑desktop. To check whether any of your components are overheating, please see:

 [PC] How to Check If Your PC Components Are Overheating 

Check whether your BIOS needs to be updated via your motherboard manufacturer's website.

This is especially important for those with a Ryzen CPU and 570/550 series motherboard, which is impacted by an intermittent USB connectivity issue that can result in the PC losing responsiveness or shutting down. A BIOS update was released in 2021 to resolve this.

The Windows Event Viewer may be able to provide some insight into what's causing your PC to lose responsiveness. This can be accessed by:

1. Press the Windows key
2. Conduct a search for 'Event Viewer' and select the app
3. In the sidebar, expand the 'Windows Logs' dropdown
4. Select 'System'
5. Search for errors that correspond with your PC losing responsiveness

Please be aware Fatshark Support are unable to advise on Windows-related errors, and we recommend that such queries are directed to Microsoft Support.

Windows 11

Windows 10

Please be aware Fatshark Support are unable to advise on Windows-related errors, and we recommend that such queries are directed to Microsoft Support Microsoft Support.