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[PC] How to Resolve GPU Crashes in Darktide

Julia
  • Updated

Please note that these solutions are intended for players who are experiencing crashes that appear to be GPU-related.

A GPU-related crash will display an Engine Error with references to DXGI, such as, but not limited to:

[Engine Error]: HRESULT: 0x887a0005 = DXGI_ERROR_DEVICE_REMOVED: GetDeviceRemovedReason() = DXGI_ERROR_DEVICE_HUNG
[Engine Error]: HRESULT: 0x887a0005 = DXGI_ERROR_DEVICE_REMOVED: GetDeviceRemovedReason() = DXGI_ERROR_ACCESS_DENIED
[Engine Error]: create_vertex_buffer: CreateBuffer failed. HRESULT: 2289696773=DXGI_ERROR_DEVICE_REMOVED: GetDeviceRemovedReason() = DXGI_ERROR_DRIVER_INTERNAL_ERROR

If your crash report does not contain any DXGI references, please instead see: [PC] How to Resolve Crashes in Darktide

Check Minimum Requirements

If your PC does not meet the minimum requirements for Darktide, this can result in an unstable experience. Please ensure your PC meets the minimum requirements listed below:

  • Requires a 64-bit processor and operating system
  • OS: Windows 10 (64 bit) / Windows 11 (64 bit)
  • Processor: Intel i5-6600 (3.30GHz) OR AMD Ryzen 5 2600 (3.4 GHz)
  • Memory: 8 GB RAM
  • Graphics: NVIDIA GeForce GTX 970 OR AMD Radeon RX 570
  • DirectX: Version 12
  • Network: Broadband Internet connection
  • Storage: 50 GB available space

If you aren't sure whether a component meets the minimum requirements, you can use a comparison website such as https://www.userbenchmark.com/. 

 

Disable 'Portrait Rendering'

We have identified that 'Portrait Rendering' is a primary cause for many GPU-related crashes in Darktide. Due to this, we have implemented the option to disable it which we recommend trying in the event you encounter repeated GPU-related crashes:

  1. Open 'Settings'
  2. Navigate to 'Interface'
  3. Scroll down to 'Enable Portrait Rendering'
  4. Select 'Off'

image

 

[Steam] Delete Darktide AppData & Verify Integrity of Game Files

NOTE: This will reset any custom keybindings.

  1. Press the Windows key + R
  2. Enter %appdata% within the search input and select 'OK'
  3. Navigate to: AppData\Roaming\Fatshark
  4. Delete the entire 'Darktide' directory

You will then need to use the 'Verify Integrity of Game Files' option, which is accessible via the Steam client and will ensure the installation is complete. 

  1. Right-click Darktide in your Steam library sidebar
  2. Select 'Properties'
  3. Select the 'Local Files' tab
  4. Select the 'Verify Integrity of Game Files' button
  5. When complete, close and reopen Steam

NOTE: If Steam Cloud saving is enabled for Darktide, this may automatically restore the AppData and consequently cause the error to resurface. You can disable Steam Cloud Saving for Darktide via the Steam client by:

  1. Navigate to your Steam library
  2. Right-click Darktide
  3. Select 'Properties'
  4. On the 'General' tab, scroll down to  'Steam Cloud'
  5. Disable 'Keep game saves in the Steam Cloud for Warhammer 40,000: Darktide'

 

[Microsoft Store] Delete Darktide AppData & Verify

NOTE: This will reset any custom keybindings.

  1. Press the Windows key + R
  2. Enter %appdata% within the search input and select 'OK'
  3. Navigate to: AppData\Roaming\Fatshark\MicrosoftStore
  4. Delete the entire 'Darktide' directory

You will then need to use the 'Verify and Repair' option, which is accessible via the Xbox App and will ensure the installation is complete. 

  1. Open the Xbox App
  2. In 'My Library', select 'Darktide'
  3. Select 'More Options (...)'
  4. Select 'Manage'
  5. Select 'Files'
  6. Select 'Verify and Repair'

 

Disable Overwolf Overlay

Please check if the Overwolf overlay is enabled on your PC, and disable it prior to starting Darktide.

NOTE: Overwolf are working with us to address the underlying issue. If your crashes no longer occur after disabling the Overwolf overlay, please contact them via: https://overwolf.freshdesk.com/en/support/tickets/new 

 

Lower 'Worker Thread' Count

This is not something we would conventionally recommend, but many players have had success in avoiding crashes by lowering their 'Worker Thread' count within the launcher's 'Settings' menu down to 1. 

This may negatively impact your performance, and we consider it to be only a short-term solution whilst we work on underlying issues. 

 

Reinstall Your GPU Drivers

Broken or outdated GPU drivers may cause Darktide to crash. When updating your drivers, please perform a clean installation which will ensure all previous versions have been removed. This is particularly important if the GPU has been changed at any point.

[PC] How to Perform a Clean Re-Installation of Your NVIDIA GPU Drivers

[PC] How to Perform a Clean Re-Installation of Your AMD GPU Drivers

 

Disable Background Applications

Background applications - commonly overlays or hooks such as RivaTuner, ShadowPlay, Fraps, ReShade and AMD Chill - can interfere with the workings of Darktide. 

A Selective Startup can help identify whether a background application is the cause of your crashes:

  1. Press the Windows key
  2. Type 'msconfig' and select 'System Configuration'
  3. On the 'General' tab, select 'Selective Startup'
  4. Deselect 'Load startup Items'
  5. Reboot your PC

If the crashes no longer occur after having performed the Selective Startup, try re-introducing your programs one-by-one to determine which is causing your crashes.

 

Disable Your Overclocks

Unstable overclocks can result in Darktide crashing or becoming unresponsive. If any of your components are overclocked, we recommend reverting the component to it's original clock.

 

Check for Overheating

Whilst overheating components will usually crash the entire PC, occasionally it may present as a loss of performance or crashes-to-desktop.

More information on how to do this can be seen here: [PC] How to Check If Your PC Components Are Overheating

 

Using a G-Sync Ultrawide Monitor?

We have been made aware of an issue impacting those with some NVIDIA GPUs and G-Sync Ultrawide monitors that may cause repeated GPU-related crashes. NVIDIA have outlined the solutions below:

  • Reduce your GPU's Clock Speed by 200MHz
    • This can be done using an application such as MSI Afterburner 

or

  1. Right-click the desktop and select the 'NVIDIA Control Panel'
  2. Select 'Help'
  3. Select 'Debug Mode'
  4. Then, navigate to 'Display' > 'Change Resolution' 
  5. Lower your resolution

For continued assistance with this issue, we recommend contacting NVIDIA directly via their website: https://www.nvidia.com/en-gb/support/consumer/ 

 

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