Please note that these solutions are intended for players who are experiencing GPU crashes. Fatshark Support will be able to confirm which particular crash you're experiencing with a crash report.
GPU crashes are often caused by a driver or hardware instability.
Firstly, please perform a clean re-installation of your GPU drivers using the instructions below:
- For NVIDIA GPUs: https://support.fatshark.se/hc/en-us/articles/360021233554--PC-How-to-perform-a-clean-re-installation-of-your-NVIDIA-GPU-drivers
- For AMD GPUs: https://support.fatshark.se/hc/en-us/articles/360021424673--PC-How-to-perform-a-clean-re-installation-of-your-AMD-GPU-drivers
If the re-installation of your GPU drivers does not improve the situation, consider checking if one of your components is overheating. More information on how to do this can be seen here.
If on Windows 10, switching your DirectX version within the launcher's 'Settings' menu may help.
In some situations, GPU crashes are a result of a conflict with a background application. We recommend disabling any overlays or hooks such as RivaTuner, ShadowPlay, Fraps, ReShade and AMD Chill.
A Selective Startup can also help diagnose whether a background application is resulting in your crashes. This can be performed by:
- Press the Windows key
- Type 'msconfig' and select 'System Configuration'
- On the 'General' tab, select 'Selective Startup'
- Deselect 'Load startup Items'
- Reboot your PC
If the crashes no longer occur after having performed the Selective Startup, try re-introducing your programs one-by-one to determine which is causing your crashes.