Unfortunately, the Connection Timeout error is often router or ISP-related.
To start with, please run through the solutions listed below which may help with your Connection Timeout errors:
Solution #1: Verify Integrity
We recommend ‘Verifying the Integrity of Game Files’ via Steam before attempting any other solutions:
- Right-click Vermintide 2 in your Steam library sidebar
- Select 'Properties'
- Select the 'Local Files' tab
- Select the 'Verify the Integrity of Game Files' button
- When complete, close and reopen Steam
Solution #2: Router Reboot
Simply rebooting your router can resolve a variety of connectivity issues. Please try rebooting your router before proceeding with the solutions below.
Solution #3: Firewall Exceptions
Please ensure the appropriate Firewall/Anti-Virus exceptions are in place for Vermintide 2.
Solution #4: DNS Flush
A DNS Flush can be performed by:
- Run the Command Prompt as an administrator
- Enter the command:
- Restart your PC
Solution #5: Changing your DNS
You may need to change your DNS. Instructions on how to switch to Google DNS can be seen here: https://developers.google.com/speed/public-dns/docs/using
If the solutions above are unsuccessful, we recommend connecting your PC to a mobile data hotspot (if available), which will allow you to isolate the issue to your connection or to your PC.
If no errors are encountered whilst connected to a mobile data hotspot, then the issue is isolated to your router or ISP. In this situation, we recommend that you reach out to your ISP and explain that you’re having issues with your connectivity to https://5107.playfabapi.com/, which is the endpoint to our backend. If the ISP cannot identify the problem, then a router replacement may be required.
If the errors persist even whilst connected to a mobile data hotspot, it's likely something on your PC is interfering with your connection to Vermintide 2. Are you using a VPN, proxy or an overzealous Anti-Virus or Firewall program? A Selective Startup may help identify the issue:
- Press the Windows key
- Type 'msconfig' and select 'System Configuration'
- On the 'General' tab, select 'Selective Startup'
- Deselect 'Load startup Items'
- Reboot your PC
If the errors no longer occur after having performed the Selective Startup, try re-introducing your programs one-by-one to determine which is causing your errors.