Please note that these solutions are intended for players who are experiencing a certain kind of crash, called an Access Violation. Fatshark Support will be able to confirm which particular crash you're experiencing with a crash report.
Potential Cause: Minimum Requirements
If your PC does not meet the minimum requirements for Vermintide 2, this may result in crashes. Please ensure your PC meets the minimum requirements listed below:
- Requires a 64-bit processor and operating system
- OS: 64-bit Windows 7, 64-bit Windows 8 (8.1) or 64-bit Windows 10
- Processor: Intel Core i5-2300 @ 2.80 GHz / AMD FX-4350 @ 4.2 GHz
- Memory: 6 GB RAM
- Graphics: NVIDIA GeForce GTX 460 or AMD Radeon HD 5870
- DirectX: Version 11
- Network: Broadband Internet connection
- Storage: 65 GB available space
Potential Cause: Missing Game Files
As with any crashes, we recommend ‘Verifying the Integrity of Game Files’ via Steam before attempting any other solutions:
- Right-click Vermintide 2 in your Steam library sidebar
- Select 'Properties'
- Select the 'Local Files' tab
- Select the 'Verify the Integrity of Game Files' button
- When complete, close and reopen Steam
Potential Cause: Visual C++ Redistributables
Reinstalling the Visual C++ 2015 Redistributables may resolve your crashes. Please uninstall the existing version (important!), reboot your PC and reinstall from the Microsoft website: https://www.microsoft.com/en-gb/download/details.aspx?id=48145
Potential Cause: Background Applications
Occasionally, Access Violation crashes are a result of a conflict with a background application. We recommend disabling any overlays or hooks such as RivaTuner, ShadowPlay, Fraps, ReShade and AMD Chill.
A Selective Startup can also help diagnose whether a background application is resulting in your Access Violation crashes. This can be performed by:
- Press the Windows key
- Type 'msconfig' and select 'System Configuration'
- On the 'General' tab, select 'Selective Startup'
- Deselect 'Load startup Items'
- Reboot your PC
If the crashes no longer occur after having performed the Selective Startup, try re-introducing your programs one-by-one to determine which is causing your crashes.
Potential Cause: Outdated or Faulty Drivers
Please ensure your GPU drivers are up-to-date. When updating your drivers, please perform a clean installation ensuring all previous versions have been removed - this is particularly important if you’ve changed your GPU at any point.
If your crashes have arisen after a specific driver update, you may need to roll back your drivers to an older version.
Potential Cause: Faulty RAM
Sometimes, Access Violation crashes may occur as a result of a problem with your RAM. We recommend running the Windows Memory Diagnostic utility which will highlight any issues.
Potential Cause: Corrupted Windows Files
The Windows System File Checker will repair any Microsoft DLLs that may be preventing Vermintide 2 from playing correctly. This can be done using the instructions here: https://support.fatshark.se/hc/en-us/articles/360039450413--PC-How-to-run-the-Windows-System-File-Checker
Potential Cause: Overclocked Components
Overclocked PC components can occasionally result in Access Violation crashes. Try disabling any overclocks and seeing if the issue persists.
Potential Cause: DirectX
If playing Vermintide 2 and on Windows 10, switching your DirectX version within the launcher may benefit you.
Potential Cause: Worker Threads
Got a meaty CPU? Try lowering your 'Worker Thread' count to 6within the launcher.
Potential Cause: In-Game VoIP
In-Game VoIP has been known to produce Access Violations on rare occasions. If disabling the In-Game VoIP has resolved your crashes, please let us know so we can investigate the matter.