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Unable to View or Type in Chat

  • Updated

We acknowledge that some players are still experiencing issues with chat appearing blank and being non-interactive.

We have identified that most cases are network-related, and we are centering our investigation on this.

Below are some solutions that have worked for other players. Please note that results may vary, and what works for one player might not work for another.

Whilst we do not expect players to try all these solutions, we are providing this information for those who are interested.

We recognise the importance of solving this issue and are in the process of increasing our resources dedicated to the case.

Thank you for your continued patience.

WARNING: Changing the wrong options on your router can result in losing access to the internet, Please consult the router's manual or documentation before making any changes.

General Network Troubleshooting

Connect To a Mobile Hotspot or VPN

It has been noted that some players are able to work around their disconnects and errors by connecting to a mobile hotspot or VPN.

However, we understand this is not a viable long-term solution.

Conversely, if a VPN is already in use, try disabling it. 

Enable UPnP

WARNING: We recommend that you research any potential security risks prior to enabling UPnP in your router.

Having UPnP enabled in your router will automatically allow the connections needed. If this option is not available to you, please see the 'Port Forwarding' section instead.

  1. Log in to the router’s Administration Control Panel
  2. This is usually done through a web browser by navigating to the router’s internal IP address. Consult the router’s user manual for help accessing the control panel
  3. Find the 'UPnP' option, usually located under the 'LAN' or 'Firewall' category. Consult the router's user manual for help locating the UPnP setting
  4. Enable UPnP and save the changes
  5. Disconnect and reconnect all devices on the network

Port Forwarding

We recommend Port Forwarding in the event that enabling the UPnP option in your router is not an option. This is also considered to be the safer option. 

  1. Consult the router's user manual for detailed instructions on how to set up Port Forwarding
  2. Ensure the relevant ports are open:

Steam-Only Troubleshooting

[Steam] Delete AppData & Verify Integrity of Game Files 

NOTE: If Steam Cloud saving is enabled for Darktide, this may automatically restore the AppData and consequently cause the error to resurface. You can disable Steam Cloud Saving via the Steam client by:

  1. Navigate to your Steam library
  2. Right-click Darktide
  3. Select 'Properties'
  4. On the 'General' tab, scroll down to  'Steam Cloud'
  5. Disable 'Keep game saves in the Steam Cloud for ...'

NOTE: This will reset any custom keybindings.

  1. Press the Windows key + R
  2. Enter %appdata% within the search input and select 'OK'
  3. Navigate to: AppData\Roaming\Fatshark
  4. Delete the entire 'Darktide' directory

You will then need to use the 'Verify Integrity of Game Files' option, which is accessible via the Steam client and will ensure the installation is complete. 

  1. Right-click Darktide in your Steam library sidebar
  2. Select 'Properties'
  3. Select the 'Local Files' tab
  4. Select the 'Verify Integrity of Game Files' button
  5. When complete, close and reopen Steam

Microsoft Store-Only Troubleshooting

[Microsoft Store] Delete AppData & Verify 

NOTE: This will reset any custom keybindings.

  1. Press the Windows key + R
  2. Enter %appdata% within the search input and select 'OK'
  3. Navigate to: AppData\Roaming\Fatshark\MicrosoftStore
  4. Delete the entire 'Darktide' directory

You will then need to use the 'Verify and Repair' option, which is accessible via the Xbox App and will ensure the installation is complete. 

  1. Open the Xbox App
  2. In 'My Library', select 'Darktide'
  3. Select 'More Options (...)'
  4. Select 'Manage'
  5. Select 'Files'
  6. Select 'Verify and Repair'

Xbox-Only Troubleshooting

[Xbox] Delete Local Save Data 

NOTE: Your progress in Darktide is stored on our servers, and will not be deleted. 

  1. On Home, select 'My Games & Apps'
  2. Highlight Darktide and press the Menu button on your controller
  3. Select 'Manage Game & Add-Ons'
  4. Select the Saved data box, then choose the item you want to delete

Other Troubleshooting

[Steam & Microsoft Store] IPv6

If using an IPv6-only network, please enable the 'IPv6 Network' option within the launcher's 'Settings' menu:

Reducing Dockets (Gold)

It has been noted that having the maximum number (25m) of Dockets (Gold) on the account can introduce this issue, requiring some of the Dockets to be spent. 

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