How to Resolve Connectivity Errors & Latency Issues in Darktide (Backend Error, Error Code: 2001, 2014, 3013 & More)

Try rebooting both your router, and your PC or console. 

Check your connection's download and upload speeds using a website such as https://www.speedtest.net/. An upload speed of less than 1 Mbps is likely to result in an unstable experience.

Use the links below to check for known or planned outages. 

• Steam DownDetector: https://downdetector.co.uk/status/steam/
• Steam Status: https://steamstat.us/
• Xbox: https://support.xbox.com/en-GB/xbox-live-status 
• PlayStation: https://status.playstation.com/ 

Additionally, we recommend that you check the service status of your ISP.

Flushing your DNS will clear your PC's DNS cache, and can resolve a variety of connectivity-related issues.

1. Run the Command Prompt as an administrator
2. Enter the command:
   ipconfig /flushdns
3. Restart your PC

There are various DNS providers available, and the one you decide to switch to is up to you.

Instructions on how to change your DNS vary slightly depending on your OS and the DNS provider.

Please research DNS providers, choose the one you wish to use, and refer to their instructions.

An example is Cloudflare DNS, and instructions can be seen here:

• PC
• Xbox
• PlayStation

WARNING: We recommend that you research any potential security risks prior to enabling UPnP in your router.

Having UPnP enabled in your router will automatically allow the connections needed. If this option is not available to you, please see the 'Port Forwarding' section instead.

1. Log in to the router’s Administration Control Panel
2. This is usually done through a web browser by navigating to the router’s internal IP address. Consult the router’s user manual for help accessing the control panel
3. Find the 'UPnP' option, usually located under the 'LAN' or 'Firewall' category. Consult the router's user manual for help locating the UPnP setting
4. Enable UPnP and save the changes
5. Disconnect and reconnect all devices on the network

We recommend Port Forwarding in the event that enabling the UPnP option in your router is not an option. This is also considered to be the safer option. 

1. Consult the router's user manual for detailed instructions on how to set up Port Forwarding
2. Ensure the relevant ports are open:
   • Steam: https://support.steampowered.com/kb_article.php?ref=8571-GLVN-8711 
   • Microsoft Store: https://support.xbox.com/en-GB/help/hardware-network/connect-network/network-ports-used-xbox-live 
   • PlayStation: TCP: 80, 443, 3478, 3479, 3480 and UDP: 3478, 3479, 49152～65535.

cFosSpeed is a network traffic shaping application which is often pre-installed on systems with MSI or Gigabyte motherboards, but it is not required for Windows or normal network operation.

Some users have reported that cFosSpeed can lead to network instability, such as packet loss or high latency, not only in Darktide but across other applications as well.

If you experience regular connectivity issues, we recommend checking whether cFosSpeed might be the cause and consider uninstalling it.

Have you ever made manual changes to your PC's hosts in C:\Windows\System32\drivers\etc?

Please be aware that such changes can result in connectivity incompatibilities. 

Changing your 'Power Management' setting can help prevent your Ethernet or Wi-Fi connections being disabled due to power saving. 

1. Open 'Control Panel' and navigate to 'Network and Internet'
2. Select 'Network and Sharing Center'
3. Select your connection e.g. 'Ethernet' to open the status window
4. Select 'Properties'
5. Under 'Networking', you should see your Ethernet/Wireless hardware listed. Select 'Configure...'
6. Go to the 'Power Management' tab
7. Disable any power saving options, e.g., 'Allow the computer to turn off this device to save power'

It has been noted that some players are able to work around their disconnects and errors by connecting to a mobile hotspot or VPN.

We understand this is not a viable long-term solution for many, but it can help determine whether the problem is related to your current network setup or something else.

Conversely, if a VPN is already in use, try disabling it. 

Darktide requires a constant and stable internet connection. For the best experience, we strongly recommend a wired internet connection as WiFi connections may lead to issues induced by poor connectivity and stability.

Steam released an important update on the 14th of February 2021 to address P2P networking issues.

You can check for updates by:

1. Open the Steam client
2. Select ‘Steam’ in the upper left-hand corner
3. Select 'Check for Steam Client Updates...'

NOTE: If Steam Cloud saving is enabled for Darktide, this may automatically restore the AppData and consequently cause the error to resurface.

You can disable Steam Cloud Saving via the Steam client by:

1. Navigate to your Steam library
2. Right-click Darktide
3. Select 'Properties'
4. On the 'General' tab, scroll down to 'Steam Cloud'
5. Disable 'Keep game saves in the Steam Cloud for ...'

NOTE: This will reset any custom keybindings.

1. Press the Windows key + R
2. Enter %appdata% within the search input and select 'OK'
3. Navigate to: AppData\Roaming\Fatshark
4. Delete the entire 'Darktide' directory

You will then need to use the 'Verify Integrity of Game Files' option, which is accessible via the Steam client and will ensure the installation is complete. 

1. Right-click Darktide in your Steam library sidebar
2. Select 'Properties'
3. Select the 'Local Files' tab
4. Select the 'Verify Integrity of Game Files' button
5. When complete, close and reopen Steam

Ensure your 'Download Region' in the Steam client is set appropriately to a nearby location by:

1. Open the Steam client
2. Select 'Steam' in the upper left-hand corner
3. Select 'Settings'
4. Select 'Downloads' within the sidebar
5. Set your 'Download Region' to an appropriate nearby location and save the changes

NOTE: This will reset any custom keybindings.

1. Press the Windows key + R
2. Enter %appdata% within the search input and select 'OK'
3. Navigate to: AppData\Roaming\Fatshark\MicrosoftStore
4. Delete the entire 'Darktide' directory

You will then need to use the 'Verify and Repair' option, which is accessible via the Xbox App and will ensure the installation is complete. 

1. Open the Xbox App
2. In 'My Library', select 'Darktide'
3. Select 'More Options (...)'
4. Select 'Manage'
5. Select 'Files'
6. Select 'Verify and Repair'

Sometimes, instances of 'Backend Error' when trying to sign in to Darktide can be caused by an account handling error with the Xbox app.

1. Completely sign out of the Xbox app
2. Launch Darktide while signed out
3. Darktide will attempt to run, giving a prompt to sign back in to the Xbox app
4. Sign into the Xbox app
5. Proceed to sign in to Darktide as usual (Backend Error may then resolve)

NOTE: Your progress in Darktide is stored on our servers, and will not be deleted. 

1. On Home, select 'My Games & Apps'
2. Highlight Darktide and press the Menu button on your controller
3. Select 'Manage Game & Add-Ons'
4. Select the Saved data box, then choose the item you want to delete

Some mods have been known to contribute to connectivity and latency issues in Darktide. 

Please ensure the appropriate Anti-Virus and Firewall exceptions are in place for Darktide.

Background applications can interfere with your connection to our servers.

A Selective Startup can help identify whether a background application is the cause of your errors:

1. Press the Windows key
2. Type 'msconfig' and select 'System Configuration'
3. On the 'General' tab, select 'Selective Startup'
4. Deselect 'Load startup Items'
5. Reboot your PC

If the issues no longer occur after having performed the Selective Startup, try re-introducing your programs one-by-one to determine which is causing your errors.

If using an IPv6-only network, please enable the 'IPv6 Network' option within the launcher's 'Settings' menu: