We understand that 4G networks, in particular those in France (such as the ‘Free’ ISP) are commonly impacted by Error Code: 2014, in addition to some Russian networks.

Work continues on addressing the underlying cause of this error. However, the solutions listed below may help you work around the error.

WARNING: Changing the wrong options on your router can result in losing access to the internet, Please consult the router's manual or documentation before making any changes.

Enable UPnP

WARNING: We recommend that you research any potential security risks prior to enabling UPnP in your router.

Having UPnP enabled in your router will automatically allow the connections needed. If this option is not available to you, please see the 'Port Forwarding' section instead.

1. Log in to the router’s Administration Control Panel
2. This is usually done through a web browser by navigating to the router’s internal IP address. Consult the router’s user manual for help accessing the control panel
3. Find the 'UPnP' option, usually located under the 'LAN' or 'Firewall' category. Consult the router's user manual for help locating the UPnP setting
4. Enable UPnP and save the changes
5. Disconnect and reconnect all devices on the network

Port Forwarding

We recommend Port Forwarding in the event that enabling the UPnP option in your router is not an option. This is also considered to be the safer option. 

1. Consult the router's user manual for detailed instructions on how to set up Port Forwarding
2. Ensure the relevant ports are open:
   • Steam: https://support.steampowered.com/kb_article.php?ref=8571-GLVN-8711 
   • Microsoft Store: https://support.xbox.com/en-GB/help/hardware-network/connect-network/network-ports-used-xbox-live 

IPv6

If using an IPv6-only network, please enable the 'IPv6 Network' option within the launcher's 'Settings' menu:

Windows Update

Please ensure the latest Windows updates are installed.

[Steam] Delete Darktide AppData & Verify Integrity of Game Files

NOTE: This will reset any custom keybindings.

1. Press the Windows key + R
2. Enter %appdata% within the search input and select 'OK'
3. Navigate to: AppData\Roaming\Fatshark
4. Delete the entire 'Darktide' directory

You will then need to use the 'Verify Integrity of Game Files' option, which is accessible via the Steam client and will ensure the installation is complete. 

1. Right-click Darktide in your Steam library sidebar
2. Select 'Properties'
3. Select the 'Local Files' tab
4. Select the 'Verify Integrity of Game Files' button
5. When complete, close and reopen Steam

NOTE: If Steam Cloud saving is enabled for Darktide, this may automatically restore the AppData and consequently cause the error to resurface. You can disable Steam Cloud Saving for Darktide via the Steam client by:

1. Navigate to your Steam library
2. Right-click Darktide
3. Select 'Properties'
4. On the 'General' tab, scroll down to  'Steam Cloud'
5. Disable 'Keep game saves in the Steam Cloud for Warhammer 40,000: Darktide'

[Microsoft Store] Delete Darktide AppData & Verify

NOTE: This will reset any custom keybindings.

1. Press the Windows key + R
2. Enter %appdata% within the search input and select 'OK'
3. Navigate to: AppData\Roaming\Fatshark\MicrosoftStore
4. Delete the entire 'Darktide' directory

You will then need to use the 'Verify and Repair' option, which is accessible via the Xbox App and will ensure the installation is complete. 

1. Open the Xbox App
2. In 'My Library', select 'Darktide'
3. Select 'More Options (...)'
4. Select 'Manage'
5. Select 'Files'
6. Select 'Verify and Repair'

Connect to a Mobile Hotspot

If available, we recommend connecting your PC or console to a mobile hotspot, to see if the error persists whilst under another connection.

This can help in isolating the issue.

If the error no longer occurs after switching to a mobile hotspot, we recommend that you contact your ISP for assistance.