Update, April 2021: Got a Ryzen CPU?
We have noticed a substantial increase in players with Ryzen CPUs experiencing their PC losing responsiveness or shutting down whilst playing Vermintide 2.
After being in communication with AMD about this, AMD have verified the cause of this is related to an "intermittent USB connectivity issue observed on 570/550 series motherboards".
AMD have verified that this can be resolved with a BIOS update. Please see the motherboard manufacturer's website for instructions on how to do this.
For ASUS motherboard owners, this video may be helpful to you: https://youtu.be/scK8AP8ZACc
- Ensure the latest Windows updates are installed
- Perform a clean re-installation of your GPU drivers using the appropriate instructions below:
- Run the Windows System File Checker using the instructions here: https://support.fatshark.se/hc/en-us/articles/360039450413--PC-How-to-run-the-Windows-System-File-Checker
- Run an Anti-Virus scan, as it's possible that a virus is present on your PC
- Unstable overclocks can result in your PC crashing or becoming unresponsive. If any of your components are overclocked, we recommend reverting the component to it's original clock
- Consider checking if one of your components is overheating. More information on how to do this can be seen here: https://support.fatshark.se/hc/en-us/articles/360034115694--PC-How-to-check-if-your-PC-components-are-overheating
- For more information on how to detect and resolve hardware problems, please see here: https://www.wikihow.com/Identify-and-Resolve-Hardware-Failure-Issues
- You may need to perform a BIOS update. Please see the motherboard manufacturer's website for instructions on how to do this
- The Windows Event Viewer may be able to provide some insight into what's causing your PC to lose responsiveness. This can be accessed by:
- Press the Windows key
- Conduct a search for 'Event Viewer' and select the app
- In the sidebar, expand the 'Windows Logs' dropdown
- Select 'System'
- Search for errors that correspond with your PC losing responsiveness
Please be aware Fatshark Support are unable to advise on Windows-related errors, and we recommend that such queries are directed to Microsoft Support: https://support.microsoft.com/en-gb
- If a Blue Screen (BSOD) error is produced when your PC crashes, please see the Microsoft Support articles linked below:
- Lastly, you may need to consult your computer manufacturer or a local expert for advice. Fatshark Support are unable to assist with this issue