• Please see here for our list of known issues. This will be updated accordingly with high priority issues as we become aware of them. There is no need to contact us about known issues; please rest assured we're on the case!
• Darktide downtime? Matchmaking issues? See Darktide's service status here
• Sire Melk’s Requisitorium will be busy restocking and will be unavailable from 23:55 UTC today (22 March), the Armoury Exchange will be closed for relocation at 7:55 UTC tomorrow (23 March) - both will be available again after the deployment of the upcoming Content Drop!
Contracts and Tasks will still record progress and grant rewards as usual, however players will not be able to purchase items during this time..

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Playing From Turkey and Experiencing Connectivity Errors?

Julia
  • Updated

We're aware some of our Turkish players have been experiencing Server Errors, in particular the SSL_CONNECT_ERROR and SIGN-IN TIMEOUT errors.

This has been known to occur when a player's ISP is blocking their network requests to our servers, usually due to some sort of Internet security enforced by the ISP. 

You can check if your ISP is blocking your network requests by:

  1. Access this URL from your PC, and ensure no VPN connections are active: https://5107.playfabapi.com/
  2. This should be displayed at the top of the page:
{"Healthy":true,"Vertical":"p-heavy","Application":"mainserver","Commit":"b9e847b","ConfigInstalled":true,"InstanceId":"i-08d9f98ee62bcdc16","DataIntegrityErrors":0}

...and it should be encrypted (‘Secure’ as seen in the screenshot beneath):

mceclip0.png

If anything else is displayed - a browser error, or if the page is not encrypted, this indicates that a connection to our servers could not be established. In this situation, we recommend that you contact your ISP and ask what is the reason that the URL https://5107.playfabapi.com/ cannot be resolved, and ask them to address the issue. 

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