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[Xbox One & PS4] How to Resolve Connectivity Errors

Julia
  • Updated

WARNING: Changing the wrong options on your router can result in losing access to the internet, Please consult the router's manual or documentation before making any changes.

Check for Outages

Use the links below to check for known or planned outages. 

Additionally, we recommend that you check the service status of your ISP.

 

Reboot Your Router

Try rebooting your router.

 

Enable UPnP

WARNING: We recommend that you research any potential security risks prior to enabling UPnP in your router.

Having UPnP enabled in your router will automatically allow the connections needed. If this option is not available to you, please see the 'Port Forwarding' section instead.

  1. Log in to the router’s Administration Control Panel
  2. This is usually done through a web browser by navigating to the router’s internal IP address. Consult the router’s user manual for help accessing the control panel
  3. Find the 'UPnP' option, usually located under the 'LAN' or 'Firewall' category. Consult the router's user manual for help locating the UPnP setting
  4. Enable UPnP and save the changes
  5. Disconnect and reconnect all devices on the network

 

Port Forwarding

We recommend Port Forwarding in the event that enabling the UPnP option in your router is not an option. This is also considered to be the safer option. 

  1. Consult the router's user manual for detailed instructions on how to set up Port Forwarding
  2. Ensure the required ports are open: 
    • Xbox: 
      • UDP: 53, 88, 500, 3074, 3544, 4500
      • TCP: 53, 80, 3074
    • PlayStation: 
      • TCP: 80, 443, 1935, 3478-3480
      • UDP: 3478-3479

 

Connect to a Mobile Hotspot

If available, we recommend connecting your PC to a mobile hotspot, to see if the issue persists whilst under another connection.

This can help in isolating the issue to the network or PC. 

 

Switch to a Wired Connection

Vermintide 2 requires a constant and stable internet connection. For the best experience, we strongly recommend a wired internet connection as WiFi connections may lead to issues induced by poor connectivity and stability.



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